About the plumber
Start with the basics. A professional plumber will be happy to answer these questions and show evidence where relevant.
- Do you have public liability insurance? Can I see the certificate?
- How long have you been working as a plumber?
- Have you done similar jobs recently? Can I see photos or reviews?
- If the job involves gas, are you Gas Safe registered? (Check the register online.)
- If it involves an unvented cylinder, are you qualified to work on them?
About the price
Make sure you understand exactly what you're paying for.
- Is this a fixed price or based on an hourly rate?
- Is there a call-out or minimum charge?
- What's included, and what would cost extra?
- Are parts included, and who supplies the fittings?
- Do you charge VAT?
- When do you expect payment, and do you need a deposit?
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About the work
Understanding how the job will be done helps you plan around it.
- When can you start, and how long will it take?
- Will the water be off, and for how long?
- Will you need to lift floors or open walls? Who will make good?
- How will you protect floors and furniture?
- Will you take away old fittings and waste?
- Is there a guarantee on the workmanship and parts?
Warning signs
Most plumbers are honest and hard-working, but it's worth being cautious if someone pressures you to decide on the spot, asks for full payment up front, won't put a quote in writing or can't show proof of insurance. A very low quote may have left something out – ask what's included before you accept it.
